Shipping Policy

Order processing

We aim to process all orders within 3 days. Orders are not shipped on weekends or holidays. You will receive a confirmation email when your order has shipped.

Shipping methods and costs

We offer the following shipping options:

• Free shipping (Standard) – Free shipping .

Shipping costs are calculated at checkout based on the weight and destination of your order.

Shipping regions

We currently ship to:

• Standard: United kingdom,Australia,Belgium,Canada,New Zealand,Portugal,France,Ireland,Germany.

If you do not see your location listed at checkout, please contact us to see if we can make arrangements.

Delivery estimates

Delivery times are estimates and begin from the date of shipping, not the order date. Delivery times vary by shipping method and destination. Delays may occur due to high order volumes or postal service problems.

Shipment confirmation and tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be active within 24 hours.

Missing or lost packages

If you have not received your order, please check tracking. If it shows as delivered but you havent received it, contact us at thenovapaws@gmail.com within 7 days.

Returns and exchanges

If you need to return an item, please review our Return and Refund Policy.

Questions about shipping

If you have any questions about shipping, please contact us at thenovapaws@gmail.com.